Chasing referrals to Secondary Care

Are you still waiting to hear from a hospital or service regarding a referral or self referral that was made?

You can contact the service directly by using one of the following options.

1. For new referrals sent via the Electronic Referral System (ERS) The contact details of the referrals booking service are sent to the patient along with the eReferral document. (This is either sent in the post, by email or text message) When contacting the Choose & Book Team patients are required to have their UBRN number and Password at hand. This information will be on your eReferral document.
2. For follow up appointments you should contact the team directy, this can be by calling the hospital switchboard and asking to be put through to the secretary of the specialist you are seeing.
3. You can contact the Patient Advice and Liaison Service to help
   • For Imperial (St Marys, Charing Cross, Hammersmith Hospitals)
     • Go to https://www.imperial.nhs.uk/patients-and-visitors/feedback-compliments-and-complaints/pals for full details and to complete the online form
     • or email: [email protected]
     • or call: 020 3312 7777
   • For Chelsea and Westminster Hospital
     • Go to https://www.chelwest.nhs.uk/your-visit/advice-and-support for full details and to complete the online form
     • Or email: [email protected]
     • Or call : 020 3315 6727
   • For University College Hospital & The National Hospital for Neurology
     • Go to https://www.uclh.nhs.uk/contact/patient-advice-and-liaison-service-pals
     • Or email: [email protected] 
     • Or call: 020 3447 3042
4. For Mental Health Services provided by CNWL (Central and North West London NHS Trust)
   • Call the Single Point of Access 0800 0234 650
   • Or Email [email protected]
5. For Psychological Therapies and Wellbeing Services provided by Community Living Well (CLW).
   • Go to https://communitylivingwell.co.uk/contact/ for the full list of email and phone contact number for each service.