The NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

Appointment Options?

  1. Call or get help online now with NHS 111
  2. Get fast help from a Community Pharmacist
  3. Book an appointment with the Shirland Medical Team.
    Call 020 8969 2626
    or book using the NHS App, Airmid App or SystmOnline website.
  4. Contact your Doctor online

NHS 111

Check your symptoms, visit NHS 111 online.

Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.

Calls are free from landlines and mobiles.

Get fast help from a Pharmacist

Your local community pharmacist can help with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis. Pharmacist help, including a local pharmacy search tool.

Contact your Doctor Online

Answer a few short questions and we will get back to you within 2 working days. We use PATCHs as our online consultation service provider.

See Consult with your Doctor online for further information.

General Information

We offer a Patient Choice system for appointments. GP consultations are available via telephone (or video) as well as Face to Face. These can be booked up to four weeks in advance. If you have a clinically urgent issue we have some same day appointments with a GP, however these are for urgent issues only, we encourage you to plan for all routine or non-urgent clinical issues in advance. 

Our team includes GPs, Nurses, Pharmacists, Musculoskeletal First Contact Practitioner (Specialist Physiotherapist), Mental Health Practitioner and Case Manager (part of the My Care My Way Service for >65s with frailty conditions).

An appointment is required to see us. Appointments are between 10 and 15 minutes. If you are more than 10 minutes late for your face to face appointment you will have to rebook.

We endeavour to let you book an appointment with the doctor or nurse of your choice at a time that suits you best. This may not always be possible especially at times of high demand and when the staff member is on study or annual leave.

We offer a telephone interpreter service, please give as much notice as possible if you need this.

Our opening hours are 8am to 6.30pm Monday to Friday and we also offer appointments until 9pm on weekdays and on weekend mornings at our extended access service at the nearby St Charles hub.

Telephone Appointments

These can be booked up to 4 weeks in advance.

You will be booked into a telephone for the morning or afternoon, the time of the appointment is approximate as urgent problems can affect exact timings. The doctors will usually call from our number (02089692626).

Video Consultations

Please book your appointment (see above). During the consultation the doctor can convert this to a video consultation.

A link is sent via text message to your smart phone

This link opens the web browser on your phone, you will need to type in your date of birth to confirm your identification.

Please ensure that you have: 

  • Good WiFi or Mobile Data Coverage.
  • An Android or Apple smart phone.
  • The latest version of your web browser app (Google Chrome for Android Phones,  Safari for iPhones)  
  • iPhones running any version of iOS older than version 13 will have to download the Whereby App

Full details available Video consultations: Which browsers are supported?

Face to Face Appointments

These are available with the GPs, Nurses, First Contact Practitioner, Pharmacist and Mental Health Practitioner.

Please wear a mask when attending the medical centre to help reduce the risk of illness to the patients visiting the building and the staff.

Appointments with the Practice Nurses

Our Practice Nurses can be booked up to 4 weeks in advance for injections, smears, blood tests and blood pressure checks. We also run clinics specifically for diabetes, asthma, coronary heart disease, hypertension and advice on stopping smoking as well as other services. Before your appointment a member of the team will call you first to ensure you are unaffected by symptoms of Coronavirus COVID19. Following this they will inform you whether to attend the medical centre.

Also available are bookable telephone appointments to discuss results. Following this the nurse may advise you to attend the medical centre.

Appointments with the Primary Care Network Pharmacist

The pharmacists are able to issue prescriptions and offer appointments for medication queries, reviews and requests as well as management of health conditions like diabetes, blood pressure and asthma. 

Appointments with the Musculoskeletal First Contact Practitioner (MSK FCP)

The FCP is a specialist physiotherapist who is able to assess, diagnose, refer and offer treatment options for muscle and joint problems.

Appointments can be booked face to face or on the telephone up to 2 weeks in advance.

They operate from several locations in the local area including Shirland Medical.

Appointments with the Mental Health Practitioner (MHP)

The Mental Health Practitioner offers appointments face to face or on the telephone for problems like depression and anxiety.

Missed Appointments Policy

10% of all appointments are missed. This affects your ability to get an appointment when you need it.

Please let us know if you are unable to make your appointment.

If you have received a text regarding a missed appointment, please read our Missed Appointments Policy.