We always try to provide the best service, but there may be times when you feel this has not happened or things could have been handled better. We hope you will allow us to look into and, if necessary, correct any problems that you have identified.

If you wish to make a complaint, please complete a complaint form which you can obtain from reception within 12 months of the incident and address it to the Practice Manager. We will acknowledge your letter within 3 working days and endeavour to respond within 28 days. During the Coronavirus pandemic this process is likely to take longer and we ask for your understanding of this.

A leaflet explaining our in house complaints procedure is available at reception.