Queens Park Health Centre,
Dart Street,
London, W10 4LD

Patient Survey 2021 Results

Thank you to everyone who completed our patient survey in December 2021. Your feedback and opinions are greatly valued as we plan for future services and improvements in 2022.

Our 2021 Patient Survey Results are available. Please use this link to see the full survey results. Thanks to your feedback we can announce the following. 

1. Physiotherapist- Over 82% of you told us you would be happy to see a Senior Physiotherapist directly instead of a doctor about joint, muscle and bone problems, so we now have a specialist “First Contact Physiotherapist” working with us, they are available at Shirland Medical each week as well as other nearby sites. Please call to book an appointment with them in the usual way.

2. Safety in the Medical Centre: An overwhelming majority (>97%) support our policy of Zero Tolerance for bad behaviours via the NHS Zero Tolerance policy to maintain a safe and pleasant environment for patients and staff.

3. Face to Face Appointments: A fairly even split between those who prefer the new telephone/videoconsultation first approach and those who prefer the old system of primarily face to face appointments is apparent. We will take these views into account when reviewing the appointments system this year.

4. Recommendations: over 3/4 of respondants would be likely or very likely to recommend Shirland Medical to a friend or family member. Thank you, and we hope to continue to meet your expectations and will look at how to improve further